Find answers to common questions about our online tutoring services, including course offerings, pricing, scheduling, and how to get started.
Common Questions About TUTWITHUS
What is TutWithUs?
TutWithUs is an online tutoring platform that connects students with certified teachers who are experts in various fields. It offers a convenient way to learn through live Zoom sessions.
Who can register on TutWithUs?
Both parents and students can register. Parents may create accounts on behalf of their children, and students over the age of 13 can register independently.
Can I register if I am under 13?
Yes. Students under 13 must be registered under a parent’s account.
How does the credit system work?
Each credit on TutWithUs equals one hour of tutoring with a teacher. You can purchase individual credits or bundles for added flexibility and value.
What courses are available on TutWithUs?
TutWithUs offers a wide range of expertly designed courses across multiple fields to support learners at every stage of their academic and professional journey.
How do I book a session?
Step 1: Create an account on TutWithUs Step 2: Purchase credits or a bundle Step 3: Select a course and a teacher that matches your learning needs Step 4: Choose an available time slot Step 5: Receive a Zoom link via email and get ready to learn
Can I choose my teacher?
Yes. You can browse our list of certified teachers and select the one that best suits your learning needs.
Are the teachers certified?
Absolutely. All our teachers are certified professionals with expertise in their respective fields.
What if I want to change my teacher?
If you’d like to switch teachers, please contact us. We’ll work with you to ensure your satisfaction.
What happens after I book a session?
You will receive a confirmation email with the session details and Zoom link.
Can I reschedule a session?
Yes. To reschedule, simply cancel your current booking and schedule a new session at a time that is most convenient for you.
Can I cancel my session?
Yes, you may cancel at any time. Cancellations made more than 24 hours in advance will receive a full credit refund. Cancellations within 24 hours are non-refundable.
What if I can’t find a suitable time slot?
If none of the available slots fit your schedule, please contact us and we’ll do our best to accommodate you.
What happens if my Zoom session is interrupted?
If a session is interrupted due to technical issues, please contact us and we’ll assist with resolving the issue or rescheduling.
Can I suggest a course that is not listed?
Yes. We welcome your suggestions. Feel free to contact us with your ideas.
Will there be more courses and teachers in the future?
Yes. We are continuously adding new courses and certified teachers to enhance your learning experience.
Is my privacy a priority for TutWithUs?
Yes. We use secure systems to protect your personal data and ensure your information remains safe.
Can I share my contact information with the teacher?
No. All communication must remain within the TutWithUs platform. Private contact between teachers and students is not permitted.
What can I do if my account is blocked?
If your account is blocked, please contact us and we’ll assist in resolving the issue.
What if I have a question that’s not listed here?
You can contact us anytime via WhatsApp at +971 52 275 1269 or email [email protected], and our support team will be happy to help.
Do you offer certificates upon course completion?
No, TutWithUs does not provide official certificates or academic diplomas.TutWithUs focuses on real learning outcomes, not certificates — because true success is reflected in a student’s progress and confidence.